Ticketed by AXS.com - Buy Tickets
search
close

Frequently Asked Questions

Any questions? Maybe you'll find the answers here.

 

Where can I find parking?

Meyers Parking - *Prepaid Discount Parking
*Meyers Parking Voucher $25.00
Park for up to 10 hours at Meyers Times Square Garage for just $25 when purchased in advance - up to a 45% savings. Prepaid parking vouchers can be purchased at the Best Buy Theater Box Office or at BestBuyTheater.com. Meyers is conveniently located just one block east of at 146 West 44th Street (between 6th Ave & Broadway). Additional entrance at 141 West 43rd Street.

What amenities can I expect to find at the venue?

Best Buy Theater features:

  • Three licensed, fully stocked bars
  • A Café Europa branch
  • A John's Pizza branch
  • Three coat rooms

Do you allow re-entry?

All exits are final.

Can you return or exchange tickets?

All ticket sales are final.

Does the box office stay open after 6:00 pm on show days?

On show dates, the box office will remain open until 30 minutes before the show ends.
 

What does General Admission mean?

General Admission means there are no assigned seats.

What does Reserved Seating mean?

Reserved Seating means that your tickets are numbered with a corresponding assigned seat at that show.
 

My little brother is 14 and I'm 18. Can he come to the show with me?

Anyone under the age of 16 can enter the show — as long as they are accompanied by a ticketed adult.
* Unless otherwise noted. 

Is there a way to receive updates on your shows?

Yes, through our weekly newsletter and by checking back to our website.

Do I have to check my bags once I'm in the venue?

Yes, all bags must be checked in one of our three coat rooms upon entering the venue. There is a $3.00 cost associated with checking any item.

Can I take pictures?

This depends on the artist that is appearing. It's best to e-mail guest services on the day of the show for information. All professional cameras must be checked. A professional camera is defined as any camera with a removable lens.
 

Where are you located exactly?

We are located on West 44th Street, off the corner of Broadway.
 

I forgot to bring money... do you have an ATM?

We do have an ATM on site, so don't worry.
 

Do you serve food within the venue?

Yes, our Café Europa serves wraps, rolls, and desserts.
 

Do you sell alcohol?

Yes, but only if you are 21 or over with government identification.
 

Is there accessible seating?

Accessible seating is available at the Best Buy Theater.  On the day of the show, please speak with one of the door guards and this will be arranged.  We have an elevator to assist with getting up and down stairs between theater and street level.

Is there a cheap hotel near the venue?

Are there any restaurants near the venue?

What happens if I think I lost something at Best Buy Theater?

All lost and found at the Best Buy Theater are turned into the Operations Department at the end of the night. You can call 212-930-1941 to inquire if your lost item was turned in. Items not claimed within 7 days after the event will be donated, and unclaimed ID’s and credit cards will be shredded after 30 days.

What is not permitted inside the venue?

  • Weapons, pepper spray/mace, flares, fireworks
  • Food, beverage, alcohol, cans, bottles, flasks, coolers, drugs, illegal substances
  • Pamphlets, product samples, stickers
  • Skateboards, rollerblades, bicycles, helmets, chairs, beach balls
  • Laptop/Tablet computers, 2-way radios, laser pointers, flashlights
  • Balloons, permanent markers, spray paint
  • Projectiles (including beach balls and frisbees)
  • Noise making devices: air horns, drums, whistles
  • Cameras: no flash/professional photography, tripods or monopods
  • Recording Devices: audio or video
  • No Go-Pro Cameras
  • Bags (backpacks, large bags, suitcases, luggage): may not be larger than 14" x 14" Signs/Flags/Banners/Posters: may not be larger than 11" x 17" or attached to a pole/stick
  • Any other item deemed unacceptable by Management
  • NOTE: hula hoops, light toys, gloves, etc. are determined for each show and it is best to contact the venue regarding these items.
  • No Drugs or Paraphernalia (Prescriptions Drugs will not be allowed into the venue unless they are in a prescription bottle. The ID of the person holding the prescription must match the name on the bottle)
  • footer_logo.png
  • footer_logo_fanphoto.gif
  • StubHub-Logo-White-70x44.png